Work Wear offers a 100% guarantee on all products. If you return your product in NEW and UNUSED condition within 90 days of purchase you will receive a full refund or credit. Returned items MUST be returned in their original box . Returns for special sizes and or styles are subject to a 25% restocking fee. Refund or credits will be posted ASAP and email notification will be sent.
We recommend wearing your shoes in a carpeted area in a clean environment to ensure there will be no wear or dirt on the sole in case of improper fit. There will be no exchanges on worn dirty footwear.
Print and complete the Return form: Click to print Return form
IMPORTANT! Enclose a copy of your sales receipt
Ship shoes along with return form to:
WORK WEAR SAFETY SHOES
6318 Airport Fwy Ste C
Fort Worth, TX 76117
Questions? Email: firstname.lastname@example.org or call 800-820-0073 x222
Defective Shoe Policy:
Recommended Work Wear Safety Shoes (“Work Wear”) footwear products are warranted against defects in workmanship and materials. If within 12 months of purchase, a defect occurs in a recommended Work Wear footwear product as the result of normal use; Work Wear will repair the defect or exchange the product. The amount of the credit will be determined in Work Wear’s sole judgment.
If a recommended product defect occurs as the result of normal use within 6 months after purchase, Work Wear will repair the defect or issue a store credit for the purchase price. If a recommended product defect occurs as the result of normal use after 6 months of purchase, Work Wear may, at its option, issue a fair and reasonable credit up to but not exceeding 50% that can be applied to the purchase of Work Wear footwear products. Recommended product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase. You must return your recommended footwear product to a Work Wear Safety Shoes Superstore or ShoeMobile.
DISCLAIMER: The limited warranty relating to recommended Work Wear footwear products is in lieu of any other express warranty. No agent, employee or representative of Work Wear has any authority to bind Work Wear to any affirmation, representation or warranty concerning recommended Work Wear branded footwear products, except as stated herein. Work Wear shall not be liable for any consequential or incidental damages.
This limited product warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Any implied warranties shall be effective for a period not exceeding 12 months from the date of purchase. Some states do not allow manufacturers to impose time limitations on certain implied warranties, so the above limitation may not apply to you.
- Customer is responsible for return shipping on all defective products.
Limited to one return per style:
- Replacement subject to style change for environment
- Subject to wear and condition of footwear
- Credit will be pro-rated after 90 day based on condition
Replacements will be shipped within 24 hours (when available).